Introduction

URTECH ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and share information when you visit urtech.co or urtech.ae, purchase our products, or interact with our services across Qatar, the United Arab Emirates, China, and the United Kingdom.

Information We Collect

We collect information you provide directly (name, email, shipping address, payment details), information collected automatically (IP address, browser type, device identifiers, cookies), and information from third parties (payment processors, shipping partners, retail partners).

How We Use Your Information

We use your information to fulfill orders, provide customer support, send transactional and marketing communications (where you have opted in), improve our products and website, comply with legal obligations, and prevent fraud.

Legal Basis for Processing

We process your data on the following legal grounds: contractual necessity, your consent, our legitimate business interests, and compliance with legal obligations under Qatar Law No. 13 of 2016 (PDPPL), UAE Federal Decree-Law No. 45 of 2021 (PDPL), and the UK GDPR.

Cookies and Tracking

We use essential cookies to operate the site, analytics cookies to understand usage, and marketing cookies (with your consent) to personalize advertising. You can manage cookie preferences at any time via your browser settings.

Sharing Your Information

We share data only with trusted partners necessary to deliver our services: payment processors, logistics carriers, IT and cloud infrastructure providers, and regulatory bodies where legally required. We do not sell your personal data.

International Transfers

As a business operating across Qatar, the UAE, China, and the UK, your data may be transferred between these jurisdictions. We use standard contractual clauses and equivalent safeguards to protect your data during international transfers.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Order records are retained for seven years for tax and compliance purposes.

Your Rights

Depending on your jurisdiction, you have the right to access your data, request correction or deletion, object to processing, request data portability, and withdraw consent at any time. To exercise any of these rights, contact us at privacy@urtech.co.

Security

We use industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No system is fully impenetrable, and we will notify you of any breach affecting your data as required by applicable law.

Children's Privacy

URTECH products and services are not directed at children under 16. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on the website. The "Last updated" date at the top reflects the most recent revision.

Contact

For privacy questions, requests, or complaints, contact us at privacy@urtech.co or write to URTECH, Dubai, UAE.